FAQs

Below is a list of frequently asked questions. If your question is not listed, please let us know!

  1. Where are you located?
  2. How can I contact Coastal Cottages AMI?
  3. What times are check-in and check-out?
  4. What if I arrive early or have to leave late?
  5. Are your properties pet-friendly?
  6. What is your pet fee?
  7. What if I rent a non-pet-friendly property and have to bring my pet?
  8. Are your properties smoke-free?
  9. Do you require a down payment? If so, how much will I owe and when is it due?
  10. When is my final payment due?
  11. Do you charge a reservation fee?
  12. Is travel insurance recommended?
  13. Do you require a damage or security deposit and, if so, what does it cover?
  14. Will I need to pay tax?
  15. Do you have a Cancellation Policy?
  16. If I have to leave before my Rental Agreement ends, can I have someone else stay in the property?
  17. Do you offer a refund if there is inclement weather, such as a a hurricane or tropical storm?
  18. Do I have to clean the rental property before I leave?
  19. Is there daily housekeeping service?
  20. Do I need to bring my own linens?
  21. Do you provide chairs, umbrellas, toys or other beach-specific items?
  22. Will my kitchen be fully equipped?
  23. Do you have grills? Gas or charcoal? Do you provide charcoal?
  24. Will my property have a bathtub? Hairdryer?
  25. Will my property have a washer and dryer?
  26. What if I make a reservation within the same month I plan on visiting?
  27. How do I get the property’s keys/remote controls? What if I lose the keys and/or remote control?
  28. What is the temperature of my rental property’s pool?
  29. For those rental properties with pools, are lifeguards provided?
  30. How many individuals does my rental property accommodate?
  31. What if I don’t like the décor of my rental property?
  32. What happens if something breaks or doesn’t work while I’m renting?
  33. Will I have internet connection, and, if so, will I be charged to connect to the internet?
  34. Will I have to pay for telephone service during my stay?
  35. Other than my car, what vehicles am I allowed to bring?
  36. Is there public transportation on the island?
  37. What happens if I forget something in the rental after I leave?
  38. What happens if Coastal Cottages AMI no longer manages my rental during my stay?
  39. What if I rent a property that is for sale?
  40. If I decide to return next year, can I reserve the same property?

1. Where are you located?

Coastal Cottages AMI is located in Anna Maria on Florida’s beautiful Anna Maria Island. Please refer to our driving directions for more details on finding your way to CCAMI and Anna Maria Island.

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2. How can I contact Coastal Cottages?

Coastal Cottages AMI’s staff can be reached via phone at 941-567-6253 or via the form on the Contact Us page.

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3. What times are check-in and check-out?

Check-in begins at 4:00 p.m. EST on the date included on the Rental Agreement. Check-out time is 10:00 a.m. EST to ensure the property is properly cleaned prior to the arrival of the next guest.

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4. What if I arrive early or have to leave late?

Coastal Cottages AMI understands a guest’s arrival and departures times may change and will do its best to facilitate requests for early check-in and late check-out. However, rate adjustments will not be made for late check-in or early departure. In addition, late check-outs will incur a $75 fee, charged to the guest’s credit card on file.

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5. Are your properties pet-friendly?

Most Coastal Cottages AMI rental properties are pet-friendly and designated as such on the individual property’s webpage. If a guest reserves a pet-friendly property, and plans to bring a pet, CCAMI must be notified at the time of reservation and a $150 per pet, non-refundable fee will be applied to the Rental Agreement. If a guest has an animal in a non-pet-friendly property, the guest will be asked to vacate the rental property immediately and forfeit all previous payments for that particular stay. In this situation, CCAMI will attempt to relocate the guest to a pet-friendly property, if available. The guest will be responsible for all incurred costs resulting from the relocation, including a pet fee, and returning the property to its original condition, if applicable.

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6. What is your pet fee?

Coastal Cottages AMI has a $150 per pet, non-refundable fee which is applied to the Rental Agreement at the time of booking.

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7. What if I rent a non-pet-friendly property and have to bring my pet?

If a guest has an animal in a non-pet-friendly property, the guest will be asked to vacate the rental property immediately and forfeit all previous payments for that particular stay. In this situation, Coastal Cottages AMI will attempt to relocate the guest to a pet-friendly property, if available. The guest will be responsible for all incurred costs resulting from the relocation, including a pet fee, and returning the property to its original condition, if applicable.

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8. Are your properties smoke-free?

Yes! Smoking is prohibited in all Coastal Cottages AMI rental properties. If a guest does smoke, they can do so outdoors but are responsible for discarding all smoking debris appropriately. Any residual signs of smoking indoors, or smoking debris outdoors, will incur additional charges and the guest’s credit card on file will be charged.

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9. Do you require a down payment? If so, how much will I owe and when is it due?

Yes. At the time of reservation, a down payment equal to 25% of the base rental fee or $250, whichever is greater, is due. Forms of payment accepted are cash, check, e-check, money order, and debit/credit card. Checks and money orders should be made payable to Coastal Cottages AMI. A guest is required to place a credit card on file at the time of booking to secure the reservation. CCAMI accepts VISA, MasterCard, and Discover. Reservations made within 30 days of arrival require payment made in-full at the time of reservation. In addition to the down payment, a damage protection deposit is required (see #13).

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10. When is my final payment due?

The balance of all fees is due 30 days PRIOR TO a guest’s arrival. Forms of payment accepted are cash, check, e-check, money order, and debit/credit card. Checks and money orders should be made payable to Coastal Cottages AMI. If payment is not received 30 days prior to a guest’s arrival date, Coastal Cottages AMI has the right to charge their credit card on file.

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11. Do you charge a reservation fee?

No. Coastal Cottages AMI does not add an additional reservation fee; however, a non-refundable $60 Administrative Fee is added to each reservation.

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12. Is travel insurance recommended?

Yes, to protect against the loss of rental payment, including down payment, Coastal Cottages AMI strongly recommends purchasing travel insurance. Travel insurance is available upon request and is provided through CSA Travel Protection (CSA). It is non-taxable and can be added to the Rental Agreement at the time of reservation. The travel insurance plan is effective the day payment is received and only those individuals listed on the Rental Agreement will be covered by the travel insurance plan. Travel insurance is in addition to the required Damage Protection Deposit (see #10). Questions concerning travel insurance should be directed to CSA at 800-348-9505 or on CSA’s website.

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13. Do you require a damage or security deposit and, if so, what does it cover?

Yes. A property damage protection deposit is required and is automatically included in the reservation fee at the time of booking. Vacation Rental Damage Protection (VRDP) costs $55 and is non-refundable. The plan covers unintentional damages to a rental property’s interior that might occur during a guest’s stay, provided damages are disclosed to Coastal Cottages AMI prior to check-out. The VRDP will pay a maximum benefit of $3000. Any damages exceeding $3000 and not reported to CCAMI before check-out will be charged to the guest’s credit card on file. If during a guest’s stay, an insured person causes any damage to real or personal property of a unit as a result of inadvertent acts or omissions, the insurer will reimburse the insured for the cost of repair or replacement of such property up to a maximum of $3000. Certain terms and conditions apply. Full details of the VRDP coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, the guest authorizes and request CSA Travel Protection to pay CCAMI directly any amount payable under the terms and conditions of the VRDP plan. If the Guest does not wish to purchase the VRDP, a $1000 security deposit will be added to the Guest’s Rental Agreement.

Since each property requires protection against damages in excess of normal wear and tear, if a guest chooses to opt out of the aforementioned $55 non-refundable VRDP plan, a refundable $1000 Security Deposit will be added automatically to the guest’s Rental Agreement. The security deposit will be due 30 days prior to the Guest’s arrival date. CCAMI reserves the right to withhold any or all of the security deposit for a period of up to 30 days after the Guest departure date to allow for inspection of the rental property. Under this option, if during a guest’s stay, a person causes any damage to real or personal property of a unit as a result of inadvertent acts or omissions, the Security Deposit will be used to cover the cost of repair or replacement of such property and any remaining monies will be refunded to the guest. If damages exceed $1000, the guest’s credit card on file will be charged to cover the full cost of repair or replacement and no refund will be issued. View more on Vacation Rental Damage Protection »

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14. Will I need to pay tax?

Yes. All vacation rentals are subject to Florida state and local resort tax totaling 11.5% (6.5% State and 5% Local).

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15. Do you have a Cancellation Policy?

Yes. In the event of a guest’s no-show or early departure, collected monies will NOT be refunded unless Coastal Cottages AMI can subsequently rent the property for the entire cancelled period. If CCAMI successfully rents the property, all monies collected, less a $150 Cancellation Fee, will be refunded. In the event a guest cannot fulfill the Rental Agreement, no subletting or assignment by a guest is allowed without prior written consent from CCAMI.

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16. If I have to leave before my Rental Agreement ends, can I have someone else stay in the property?

No. In the event a guest cannot fulfill the Rental Agreement, no subletting or assignment by a guest is allowed without prior written consent from Coastal Cottages AMI.

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17. Do you offer a refund if there is inclement weather such as a hurricane or tropical storm?

No. Florida’s storm season is between June and November. Coastal Cottages AMI nor the Property Owner can be held responsible for inclement weather and accordingly, refund of rental monies is not required. Should a hurricane or tropical storm threaten the area the National Hurricane Center and local governing officials will announce evacuation procedures. In the event of a voluntary evacuation (you decide on your own to leave), CCAMI nor the Property Owner is required to provide a refund. If a Mandatory Evacuation order is given (as decided upon by state or local officials), refunds will only be given by CSA Travel Protection (travel insurance) if the guest has purchased coverage before the storm was named.

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18. Do I have to clean the rental property before I leave?

Yes and no. All Coastal Cottages AMI rental properties are cleaned to quality standards, including sanitizing, vacuuming, dusting, and up to three (3) loads of laundry, prior to and after a guest’s stay. A cleaning fee, based on the property’s size and amenities, is automatically included in the reservation fee at the time of booking. During their stay, a guest is responsible for the cleanliness of the property. In addition, if a guest uses an outdoor grill, they are responsible for cleaning it and leaving it in a usable condition for the next guest. Daily housekeeping is not included in the Rental Agreement; however, CCAMI can assist in arrangement of the service, upon the guest’s request. The guest is responsible for all fees associated with the daily housekeeping service and must submit payment at the time of scheduling. Upon the guest’s departure, if the property is left in a condition that requires excessive cleaning, an additional fee will be charged to the guest’s credit card on file.

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19. Is there daily housekeeping service?

No. Daily housekeeping is not included in a standard Rental Agreement, but if requested during a guest’s stay, Coastal Cottages AMI can assist in arrangement of the service. Payment for the additional housekeeping service must be made at the time of scheduling the appointment.

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20. Do I need to bring my own linens?

No. All Coastal Cottages AMI rental properties are furnished with an appropriate amount of linens and towels, with most also equipped with beach towels. Prior to check-in, CCAMI completes an inventory of linens and towels. Upon check-out, CCAMI will do the same inventory. In the event of a discrepancy, an additional fee will be charged to the guest’s credit card on file.

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21. Do you provide chairs, umbrellas, toys, or other beach-specific items?

Some of Coastal Cottages AMI rental properties do provide beach items and that information is listed on the property’s individual webpage. Unfortunately, CCCAMI cannot guarantee those items will be onsite upon a guest’s arrival.

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22. Will my kitchen be fully equipped?

Most of Coastal Cottages AMI rental properties have fully-equipped kitchens, including pots, pans, dishes, silverware, baking dishes and glassware, toasters, blenders and coffee pots. To check what your rental property’s kitchen includes, please check the Amenities tab on your specific rental property’s webpage.

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23. Do you have grills? Gas or charcoal? Do you provide charcoal?

Some of Coastal Cottages AMI rental properties include gas grills, while some have charcoal grills. Gas is provided, while charcoal is not. The CCAMI rental properties located in condominium complexes have specific grilling policies and grilling may not be allowed other than in designated areas.

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24. Will my property have a bathtub? Hairdryer?

Most of Coastal Cottages AMI rental properties include both a shower and a bathtub. As for hairdryers, it is recommended guest’s bring their own, as CCAMI cannot guarantee hairdryers will be in the property upon a guest’s arrival.

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25. Will my property have a washer and dryer?

Most likely. Most Coastal Cottages AMI rental properties do include a washer and dryer as well as ironing equipment. To check if your rental property is equipped with a washer and dryer, please check the Amenities tab on your specific rental property’s webpage.

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26. What if I make a reservation within the same month I plan on visiting?

Coastal Cottages AMI welcomes guests at any time of the year; however, reservations made within 30 days of arrival require payment made in-full at the time of reservation.

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27. How do I get the property’s keys/remote controls? What if I lose the keys and/or remote control?

Most Coastal Cottages AMI rental properties have lockboxes or keypads. CCAMI provides the guest with a lockbox or keypad code prior to their arrival. On the day of departure, the guest renting a lockbox-equipped property is required to leave the property’s access key in the lockbox and the daily-usage keys in the property. Failure to do so will incur a $25 Recovery Fee charged to the guest’s credit card on file.

A guest renting a non-lockbox-equipped property is required to pick up the property’s key from and, on the day of departure, return it to the CCAMI office. Failure to return a property key to the CCAMI office on the day of departure will incur a $25 Recovery Fee charged to the guest’s credit card on file. In addition, garage door remote controls and elevator keys, if applicable, can be signed out at CCAMI’s office on any day during a guest’s stay and must be returned to CCAMI’s office on or before the day of departure. For each remote control and/or elevator key not returned to the CCAMI office, a $100 Recovery Fee will be charged to the guest’s credit card on file.

A guest renting a keypad-equipped property, unless a garage door remote or elevator key has been checked out, no additional action is required.

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28. What is the temperature of my rental property’s pool?

Most Coastal Cottages AMI rental properties have heated pools. If the pool is heated, it is set at approximately 82 degrees Fahrenheit. Guests are prohibited from adjusting the pool’s temperature without prior consent from CCAMI.

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29. For those rental properties with pools, are lifeguards provided?

No. Coastal Cottages AMI does not supply lifeguards or monitors. Guests are explicitly responsible for their own safety as well as their family members and guests while using swimming facilities, and in so using or permitting to use, specifically waive all liability claims, expressed or implied, against CCAMI, the property owner, and the Condominium/Homeowner Association, if applicable. No guest shall permit any juvenile to play in or around any swimming facility without providing an attendant who is able to protect such juvenile in case of difficulty in or around the water.

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30. How many individuals does my rental property accommodate?

All Coastal Cottages AMI rental properties have different maximum occupancy. Large gatherings are not permitted on the premises without prior written consent from Coastal Cottages AMI. If the occupancy exceeds the property’s limitations, it will result in the guest’s immediate eviction, loss of security deposit, and unused rent.

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31. What if I don’t like the décor of my rental property?

All Coastal Cottages AMI rental properties are individually owned and the décor reflects that of the property owner. Coastal Cottages AMI does its best to provide an accurate description of the individual property’s amenities, but cannot be held responsible if the guest is dissatisfied with the accommodations.

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32. What happens if something breaks or doesn’t work while I’m renting?

Guests must notify Coastal Cottages AMI of any maintenance request as soon as possible. CCAMI will expedite repairs as quickly as possible. Some requests may require outside vendors to repair and/or replace equipment. If an outside vendor finds the equipment is not working due to guest misuse, oversight, or negligence, the guest will be responsible for incurred service charges. No rent adjustments will be made for circumstances beyond CCAMI’s control or for malfunction or loss of use of equipment or amenities.

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33. Will I have internet connection, and, if so, will I be charged to connect to the internet?

Almost all of our rental properties offer wireless high-speed internet service. However, due to the various providers and personal computer configurations, Coastal Cottages AMI can only guarantee that the service is available and do not have the expertise to configure computers to accommodate the service. CCAMI will do its best to assist the guest, but will not be held responsible, or issue a refund, if the guest is unable to use the service.

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34. Will I have to pay for telephone service during my stay?

In most Coastal Cottages AMI rental properties, local calls are free of charge, while many offer free long distance, depending on the property owner’s telephone plan. The property owner’s telephone plan is listed in the Property Book, which is located in the unit, as well as on the individual property’s webpage. If there is no long distance service provided, a calling card is required to make long distance phone calls.

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35. Other than my car, what vehicles am I allowed to bring?

Most Coastal Cottages AMI rental properties have limited parking available. Therefore, recreational vehicles (RVs), boats, motor homes, trucks, trailers, etc. are not permitted without prior written approval by CCAMI.

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36. Is there public transportation on the island?

Yes. Anna Maria Island offers FREE trolley service that operates from 6:00 a.m. to 10:30 p.m. seven days a week. View more information on trolley stops and locations »

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37. What happens if I forget something in the rental after I leave?

Neither Coastal Cottages AMI nor the property owner will be held responsible for items left in a rental property. If a guest requests CCAMI or the property owner to retrieve and mail items left on-site, the guest will be responsible for any incurred fees, including shipping charges.

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38. What happens if Coastal Cottages AMI no longer manages my rental during my stay?

In the event a reserved rental property becomes unavailable due to circumstances beyond Coastal Cottages AMI’s control, CCAMI reserves the right to substitute an equivalent or superior property at its discretion. If a similar property is not available, monies paid will be refunded.

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39. What if I rent a property that is for sale?

If a reserved rental property is for sale, it may be necessary for Coastal Cottages AMI or a licensed real estate agent to show the property during the guest’s occupancy. In this case, the guest will receive a 24-hour notice to adjust their schedule accordingly. Be assured, CCAMI will make every attempt to schedule a showing at a time that is convenient for the guest.

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40. If I decide to return next year, can I reserve the same property?

The current guest has a first right of refusal on the property they are currently renting for the following year. However, the guest MUST notify Coastal Cottages AMI of their desire to reserve the same property within five (5) days of their current arrival.

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